Buyer Protection

Buyer Protection for Online Shopping

Get a refund if your protected order is not delivered or not as described. Evidence-based claims. Neutral review.

Learn how OptraTrust works File a claim

Why OptraTrust exists

Online shopping scams break trust for buyers and sellers. Reviews can be fake. New stores feel risky. OptraTrust adds a protection layer at checkout — so buyers can shop with confidence.

How it works

1

Add Protection

Select OptraTrust Buyer Protection at checkout (from 1%).

2

Complete Your Purchase

Pay and place your order as usual. You’ll receive a confirmation email.

3

File a Claim if Needed

If something goes wrong, submit evidence. We review and refund when eligible.

What’s covered

  • Order not delivered
  • Product not as described

Read the full terms in our Buyer Protection Policy.

Who it’s for

  • Online buyers who want safety
  • Legit sellers who want higher trust and conversions

If you have an issue with a protected order, go to File a claim.