OptraTrust

How It Works

OptraTrust adds a simple protection option at checkout. If your protected order is not delivered or is materially not as described, you can file a claim and we review it fairly.

File a claim Read the policy

For Buyers

1

Add Protection

Select OptraTrust Buyer Protection at checkout (from 1%).

2

Complete Your Purchase

Pay and place your order as usual. You’ll receive a confirmation email.

3

File a Claim if Needed

If something goes wrong, submit evidence and we review your claim.

Covered cases
Not delivered • Not as described

OptraTrust protection applies only when selected at checkout. See the full terms in our Buyer Protection Policy.

For Sellers

OptraTrust helps legitimate sellers convert more buyers by reducing hesitation at checkout. Sellers install OptraTrust and enable the protection option for eligible products.

  • Buyers see a clear protection option at checkout
  • Protected orders are tracked through delivery and dispute events
  • Claims are evidence-based and handled consistently
  • Stores that meet quality standards can maintain lower risk rates

If you’re a seller and want OptraTrust on your store, contact us at contact@optratrust.com. (Seller onboarding will be limited during the pilot.)

What OptraTrust Does Not Do

  • We don’t cover change-of-mind returns
  • We don’t rely on star ratings or fake reviews
  • We don’t approve every store or category

Ready to start? If you have an issue with a protected order, go to File a Claim.